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Hyper Lens Support Team

Dedicated to Your Success

Comprehensive Support and Training for the Hyper Lens.

At Hyper Lens, our relationship with you extends far beyond initial deployment. We are committed to ensuring your ongoing success through dedicated support and comprehensive training programs. Our expert teams are here to help you maximize the value of our futuristic GRC solutions, AI-powered MSP offerings, and the unified Hyper Lens platform. Whether you need technical assistance, guidance on achieving specific compliance goals like FedRAMP or CMMC, or training for new team members on using Azure Advisor data within our system, we provide timely and effective support.

24/7 Technical Expert Assistance
Role-Based Training Empowering Users
How We Empower You

Comprehensive Support & Training Programs

Dedicated Helpdesk Support Access our knowledgeable support team via phone, email, or our client portal for timely resolution of technical issues and queries related to the Hyper Lens platform, FedRAMP processes.
Platform & GRC Training Comprehensive training sessions for administrators and end-users, covering platform navigation, GRC module usage (CMMC, SOC 2, etc.), report generation, and AI feature utilization.
Online Knowledge Base & FAQs Access a rich library of user guides, troubleshooting articles, best practice documents, and frequently asked questions for self-service support and continuous learning.
Regular Webinars & Workshops Stay updated on new platform features, GRC trends, regulatory changes (e.g., FedRAMP updates), and best practices through our ongoing educational events.
Proactive Platform Maintenance We ensure the Hyper Lens platform is always up-to-date, secure, and performing optimally, including regular updates to AI models and compliance content.
Dedicated Customer Success Manager (For Premium Tiers) A dedicated point of contact to ensure your strategic GRC and MSP goals are being met and to facilitate ongoing optimization and continous support.
Your Success Partners

The Hyper Lens Support & Training Advantage

  • Faster Resolution

    Minimize downtime and disruptions with our expert technical support.

  • Increased User Adoption

    Empower your team to fully utilize the Hyper Lens platform's capabilities.

Support Team Collaboration
  • Maximized ROI

    Ensure you gain the full strategic and operational benefits of your GRC & MSP investment.

  • Continuous Improvement

    Stay ahead with ongoing learning resources and proactive platform enhancements.

Experience Unwavering Support & Empowering Training.

Partner with Hyper Lens and let our dedicated support and training services ensure your journey to futuristic GRC and MSP excellence is smooth, efficient, and successful.

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